Diagnosing the Workflow Before Designing the Training
Shadow a complete task from trigger to delivery, capturing every micro-decision and handoff. You’ll spot the tiny frictions—ambiguous fields, unclear ownership, duplicate clicks—that training can solve via standardization, checklists, and smarter enablement. Share your top bottleneck in the comments so we can co-create solutions.
Diagnosing the Workflow Before Designing the Training
Use cycle-time distributions, error logs, and rework percentages to pinpoint where training will generate the biggest lift. When metrics steer the curriculum, teams feel training respects their time and leaders see impact tied to measurable KPIs. Reply with one metric you track and we’ll suggest a training tactic.
Diagnosing the Workflow Before Designing the Training
Beyond steps and systems, capture emotional moments: confusion at approvals, stress during peak volume, pride after successful resolution. Training can then address not just the how, but the why and when—boosting confidence and reducing hesitation. Subscribe for templates to run your next journey-mapping workshop.